Guest Services Administrator (Administrator I)
3.
6 Carroll, MD Carroll, MD Full-time Full-time $57,095 - $91,742 a year $57,095 - $91,742 a year 21 hours ago 21 hours ago 21 hours ago Introduction Together, we are building a stronger Maryland.
Governor Wes Moore Do you want to join a dynamic, innovative team? Join one of the State of Maryland's largest agencies, the Maryland Department of Public Safety and Correctional Services (DPSCS)! When you work at DPSCS, it's an opportunity to support and impact our large workforce, help ensure the public safety of Maryland's residents and change the lives of returning citizens.
Visit our website to learn more about the work we do https:
//dpscs.
maryland.
gov/ The ideal candidate will have prior supervisory experience relating to the hospitality industry and a proven ability to work independently in a high paced environment.
This is a Special Appointment position with the Department of Public Safety and Correctional Services (DPSCS).
The incumbent serves at the pleasure of the appointing authority.
This position is limited to current Maryland Department of Public Safety and Correctional Services employees only.
GRADE 16 LOCATION OF POSITION Carroll County 6852 4th Street Sykesville, MD 21784 POSITION DUTIES The Guest Services Administrator manages and oversees all guest services operations, including reception area management and supervision of staff, reservation management for use of facility space to include classroom, lodging and other special event areas.
This position is also responsible for the coordination of facility logistics for all training activities at the Public Safety Education and Training Center (PSETC).
Organizational skills, independent decision making skills, customer service skills and the ability to multi-task in a high paced environment are necessary for this position.
The position's duties include:
Supervision of full-time guest services associate and service specialist.
Creation of policy and procedures for reception area.
Coordination with facility staff concerning building maintenance and housekeeping issues.
Management of all onsite training resources and facilities including confirmation of classroom reservations and associated fees.
Preparation of user agreements for non-client agencies and necessary billing statements.
Performance of close out functions after events and activities to include billing and distribution of surveys.
Management and coordination of scheduling for all guest lodging reservations in Nite Vision (hotel registration software).
Scheduling and coordination of classroom logistics including details regarding special set up needs, A/V, lodging room blocks, and catering requests.
Collaboration with staff committees for special events.
MINIMUM
Qualifications Education:
Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience:
Four years of administrative staff or professional work in a professional office setting or within the hospitality industry.
DESIRED OR PREFERRED QUALIFICATIONS Preference will be given to applicants who possess the following preferred qualification(s).
Include clear and specific information on your application regarding your qualifications.
An Associate's Degree or above from an accredited college or university.
Supervisory experience in a professional office setting or within the hospitality industry.
Direct customer service experience.
Experience working with hotel management, property management or other software scheduling systems.
LIMITATIONS ON SELECTION This position is limited to current Maryland Department of Public Safety and Correctional Services employees only.
LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees in this classification may be assigned duties which require the operation of a motor vehicle.
Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
EXAMINATION PROCESS Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.
All information concerning your qualifications must be submitted by the closing date.
We will not consider information submitted after this date.
Successful candidates will be placed on the eligible (employment) list for at least one year.
BENEFITS As an employee of the State of Maryland, you will have access to outstanding benefits, including:
health insurance, dental, and vision plans offered at a low cost.
CLICK ON THIS LINK FOR MORE DETAILS:
STATE OF MARYLAND BENEFITS Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
Annual Leave - ten (10) days of accumulated annual leave per year.
Sick Leave - fifteen (15) days of accumulated sick leave per year.
Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
Holidays - State employees also celebrate at least twelve (12) holidays per year.
Pension - State employees earn credit towards a retirement pension.
Student Loan Forgiveness - Employees with the State of Maryland are eligible to participate in the Federal Public Service Loan Forgiveness Program Free Mass Transit Benefit- Permanent State employees are entitled to use the Baltimore Light Rail, the Baltimore Metro Subway, the Baltimore Bus Service FURTHER INSTRUCTIONS Online applications are highly recommended.
However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to email protected .
Paper application materials must be received in our office by the closing date for the recruitment.
If you are submitting additional information, the preferred method is to upload it with your application.
All uploaded additional information must be received by the closing date and time.
If you are unable to upload, please email the requested information to email protected referencing the recruitment number in the subject line.
Only additional materials that are requested will be accepted for this recruitment.
For other HR related questions, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.
Ashley Lohr email protected If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at email protected or 410-767-4850.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.
TTY Users:
call via Maryland Relay.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Carroll, MD Carroll, MD Full-time Full-time $57,095 - $91,742 a year $57,095 - $91,742 a year 21 hours ago 21 hours ago 21 hours ago Introduction Together, we are building a stronger Maryland.
Governor Wes Moore Do you want to join a dynamic, innovative team? Join one of the State of Maryland's largest agencies, the Maryland Department of Public Safety and Correctional Services (DPSCS)! When you work at DPSCS, it's an opportunity to support and impact our large workforce, help ensure the public safety of Maryland's residents and change the lives of returning citizens.
Visit our website to learn more about the work we do https:
//dpscs.
maryland.
gov/ The ideal candidate will have prior supervisory experience relating to the hospitality industry and a proven ability to work independently in a high paced environment.
This is a Special Appointment position with the Department of Public Safety and Correctional Services (DPSCS).
The incumbent serves at the pleasure of the appointing authority.
This position is limited to current Maryland Department of Public Safety and Correctional Services employees only.
GRADE 16 LOCATION OF POSITION Carroll County 6852 4th Street Sykesville, MD 21784 POSITION DUTIES The Guest Services Administrator manages and oversees all guest services operations, including reception area management and supervision of staff, reservation management for use of facility space to include classroom, lodging and other special event areas.
This position is also responsible for the coordination of facility logistics for all training activities at the Public Safety Education and Training Center (PSETC).
Organizational skills, independent decision making skills, customer service skills and the ability to multi-task in a high paced environment are necessary for this position.
The position's duties include:
Supervision of full-time guest services associate and service specialist.
Creation of policy and procedures for reception area.
Coordination with facility staff concerning building maintenance and housekeeping issues.
Management of all onsite training resources and facilities including confirmation of classroom reservations and associated fees.
Preparation of user agreements for non-client agencies and necessary billing statements.
Performance of close out functions after events and activities to include billing and distribution of surveys.
Management and coordination of scheduling for all guest lodging reservations in Nite Vision (hotel registration software).
Scheduling and coordination of classroom logistics including details regarding special set up needs, A/V, lodging room blocks, and catering requests.
Collaboration with staff committees for special events.
MINIMUM
Qualifications Education:
Graduation from an accredited high school or possession of a high school equivalency certificate.
Experience:
Four years of administrative staff or professional work in a professional office setting or within the hospitality industry.
DESIRED OR PREFERRED QUALIFICATIONS Preference will be given to applicants who possess the following preferred qualification(s).
Include clear and specific information on your application regarding your qualifications.
An Associate's Degree or above from an accredited college or university.
Supervisory experience in a professional office setting or within the hospitality industry.
Direct customer service experience.
Experience working with hotel management, property management or other software scheduling systems.
LIMITATIONS ON SELECTION This position is limited to current Maryland Department of Public Safety and Correctional Services employees only.
LICENSES, REGISTRATIONS AND CERTIFICATIONS Employees in this classification may be assigned duties which require the operation of a motor vehicle.
Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.
EXAMINATION PROCESS Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.
All information concerning your qualifications must be submitted by the closing date.
We will not consider information submitted after this date.
Successful candidates will be placed on the eligible (employment) list for at least one year.
BENEFITS As an employee of the State of Maryland, you will have access to outstanding benefits, including:
health insurance, dental, and vision plans offered at a low cost.
CLICK ON THIS LINK FOR MORE DETAILS:
STATE OF MARYLAND BENEFITS Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
Annual Leave - ten (10) days of accumulated annual leave per year.
Sick Leave - fifteen (15) days of accumulated sick leave per year.
Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
Holidays - State employees also celebrate at least twelve (12) holidays per year.
Pension - State employees earn credit towards a retirement pension.
Student Loan Forgiveness - Employees with the State of Maryland are eligible to participate in the Federal Public Service Loan Forgiveness Program Free Mass Transit Benefit- Permanent State employees are entitled to use the Baltimore Light Rail, the Baltimore Metro Subway, the Baltimore Bus Service FURTHER INSTRUCTIONS Online applications are highly recommended.
However, if you are unable to apply online, the paper application and supplemental questionnaire may be emailed to email protected .
Paper application materials must be received in our office by the closing date for the recruitment.
If you are submitting additional information, the preferred method is to upload it with your application.
All uploaded additional information must be received by the closing date and time.
If you are unable to upload, please email the requested information to email protected referencing the recruitment number in the subject line.
Only additional materials that are requested will be accepted for this recruitment.
For other HR related questions, please contact the Department of Public Safety and Correctional Services, HRSD-Recruitment Division at 410-585-3999.
Ashley Lohr email protected If you are having difficulties with submitting your online application, please contact the DBM Recruitment and Examination Division at email protected or 410-767-4850.
We thank our Veterans for their service to our country.
People with disabilities and bilingual candidates are encouraged to apply.
As an equal opportunity employer, Maryland is committed to recruiting, retaining, and promoting employees who are reflective of the State's diversity.
TTY Users:
call via Maryland Relay.
Estimated Salary: $20 to $28 per hour based on qualifications.
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